Information for Parents and Carers

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Information Websites

Pace UK:
Children’s Society:

If you’re struggling to keep your teenager in the house and sticking to lockdown rules, know that you’re definitely not alone. Barnardos have shared some information that may help. Read More.


East Riding Safeguarding Children’s Partnership:

East Riding of Yorkshire Council Services

East Riding Council have been working with Viking over the past few days to write some radio scripts around managing conflict and maintaining healthy relationships for young people and families who are self-isolating. Viking will also be promoting information and advice available from FISH. They are also updating THIRTEEN and all social media accounts daily with info and advice.

Arrangements are in place to take contacts from families who need information and advice. This is via the FISH website and has been promoted through social media and soon to be on Viking FM.

SENDIASS offers impartial, confidential information, advice and support for parents and carers of children and young people (aged 0-25) with special educational needs or disabilities and children (16 years and under) with special educational needs or disabilities.
Access to this service is via the FISH helpline: Tel: (01482) 396469 or via Email:

Prevention and Education Team (PET)
Within PET the following support can be provided:
o BACP Accredited Counsellors who can provide telephone based support to young people 11-19 on a range of issues including anxiety, low mood and self-harm.
o Child Psychological Well-being Practitioners who can provide information, advice and guided self-help to young people and parents on anxiety and low mood.
o Locality based PET Practitioners who can provide telephone support to children, young people and parents on a range of issues including; well-being advice, dealing with anger, healthy relationships, managing emotions, substance misuse and self-harm. These staff will continue to complete home visits to open cases where it is safe to do so.
PET staff are part of the FISH helpline response and will be in a position to provide advice and guidance where necessary

Youth Family Support (YFS)
Home visits are still in place for priority families. All other families are receiving ongoing support over the phone.
YFS staff are part of the FISH helpline response and will be in a position to provide advice and guidance where necessary.

Children’s Centre support
Children’s Centres are now closed. All phone calls are being diverted to an inbox where people can record a message. The messages will then be diverted to the most relevant part of the service for a response.
All sessions have been cancelled
Staff are making up packs of resources [craft materials and ideas for things to do] for vulnerable and isolated families and delivering to the doorstep. Play ideas and stories are being recorded and stored so these can be added to the website for parents to access.
Information is going out to families through Facebook and via Gov delivery [email] about staying safe, activities to do with children, how to look after your emotional and mental health etc

Participation & Rights team
Young Carer’s – receiving phone support from team and home visits in exceptional circumstances by arrangement.
Contact the participation and rights team on
Tel: (01482) 396828

The National Autistic Society have produced the following  tip sheets which link into more detailed guidance on their website – they are helpful and available here: