Volunteer Management

We are working to develop a course specifically for volunteer managers, however we currently provide a number of general management courses that will give you the skills you need to fulfil this role. As the Volunteer Centre within the East Riding, we have also developed a number of resources that you may find useful.

Access the Volunteer Centre East Riding webpage

Access the volunteer toolkit

Level 3 Certificate in Principles of Leadership and Management

Are you looking to improve your leadership and management skills by completing a leadership and management skills course? This qualification is designed to provide you with thorough knowledge of the key methods used to organise, manage and motivate work teams. You will learn key skills relating to inductions, stress management and discipline within the workplace. This qualification will equip you with the knowledge needed to work as a successful manager or effective leader, and is ideal if you want to enter, or progress into a role within your career.

Please note: this course requires you to be working within a managerial or team leader job role.

KEY FEATURES

 No hidden costs – certificates, resources, support and more included

 0% interest direct debit schemes available with no credit checks needed

 Learn from your own home, in your own time

 Advanced Learner Loan available

 One to one Tutor support available via phone or email

The benefits of this course include:

  • Learn from your own home, in your own time
  • Work saves automatically to ensure it's never lost
  • Access to award-winning learning and assessment materials
  • One to one Tutor support available 7 days a week via phone, email or online
  • Your own designated Learner Support Advisor to help you throughout the course
  • Boost your earning potential
  • 0% interest flexible direct debit plans with no credit checks needed
  • Achieve a nationally recognised level 3 qualification
  • Gain a qualification that is sought after by employers
  • Perfect for school and college leavers looking to develop a career path
  • Perfect for short-term opportunities as well as long-term

Unit 1: Solving problems and making decisions

This unit introduces you to the ways that you can recognise, investigate and analyse problems in order to resolve them using various techniques such as creative thinking or brainstorming. You will look at the difference between data and information and learn how to interpret these.

Unit 2: Planning and allocating work

Within this unit you will identify organisational targets relevant to your team, learn how to set objectives, allocate work and monitor planned activity to achieve those targets. You will also gain an understanding of how to improve performance.

Unit 3: Understanding conflict management in the workplace

This unit will introduce you to possible causes of conflict in the workplace and how conflict can affect individual and team performance. Within this unit, you will also consider techniques which could be used to minimise and resolve issues in the workplace and how, as a manager, you could promote positivity.

Unit 4: Understanding stress management in the workplace

Throughout this unit you will learn to recognise the symptoms of stress in yourself and in others. You will examine the causes and impact of stress in an organisation and discover stress management techniques, alongside an understanding of your responsibilities as a manager.

Unit 5: Understanding discipline in the workplace

This unit covers the legal aspects of the disciplinary process and how to deal with issues using an organisation’s policies and procedures as a guide. You will develop your understanding of the purpose of disciplinary procedure and identify the skills needed as a manager to monitor discipline in the workplace.

Unit 6: Understanding the induction of new staff in the workplace

This unit highlights the importance of an effective induction for new starters and legal aspects which should be included in the induction process. You will also discover methods which can used to evaluate the effectiveness of an induction and how to monitor progress during induction.

Unit 7: Understanding performance management

You will gain an understanding of the value of formal and informal performance assessment in the workplace. This unit will also develop your knowledge of fair and objective assessment techniques and how to set objectives and monitor performance against agreed standards.

Unit 8: Understanding organising and delegating in the workplace

In this unit, you will gain an understanding of how to make effective use of your team’s individual knowledge and skills to efficiently plan and achieve objectives. This unit also introduces you to techniques which can be used to delegate, identify and overcome barriers to delegation.

Unit 9: Leading and motivating a team effectively

This unit will equip you with the knowledge and skills needed to communicate an organisation's vision and strategy to your team, motivate team members, and establish a common sense of purpose, commitment and developing teamwork.

Unit 10: Understanding leadership

This unit will underpin your knowledge of leadership styles and teach learners to consider the possible positive and negative effects of certain leadership styles within the workplace. Learners will assess their own leadership behaviours and potential by analysing themselves in context and gaining feedback.

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CPD Performance Management (CPD Certified)

Are you based in the UK? Performance management training courses are a perfect way to learn the key skills needed to effectively manage performance in the workplace, opening up a variety of employment opportunities. This short, auto-marked programme will build your knowledge of the core skills needed to manage performance and underperformance and to give feedback in the workplace.

Section 1: The importance of effective performance management

In this section, you will learn about formal and informal performance assessment in the workplace and the line manager’s role in performance management.

Section 2: How to manage the performance of individuals in the team

This section covers ways to ensure fair and objective formal assessment, how to set SMART objectives and performance standards for a team member and how to measure performance.

Section 3: Feedback in the workplace

You will discover the importance of feedback to improve performance and how to give feedback effectively.

Section 4: Managing underperformance

This section covers the potential areas of underperformance in the workplace and its causes, along with actions to restore performance to acceptable levels.

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CPD Conflict Management (CPD Certified)

Are you looking to complete some conflict management training? UK employers are frequently looking for individuals who can confidently and competently manage conflict in the workplace, so why wait? This course aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position.

Section 1: Identifying and resolving conflicts

This course will allow you to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.

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CPD Stress Management (CPD Certified)

Interested in studying one of our stress management courses? Distance learning means that all of our courses are available to anyone, anywhere. This short, auto-marked programme will give you the knowledge you need to deal with management responsibilities and to develop as a leader.

Section 1: Identifying and managing stress in the workplace

In this section, you will learn about the causes and impact of stress in organisations, symptoms of stress and stress management techniques.

Section 2: Supporting individuals in the workplace

This section covers management responsibilities and actions relating to work-related stress in the team, as well as how and when to provide advice, mentoring or counselling to support individuals in the workplace.

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Gatehouse Awards – Online Courses

We are pleased to bring you our suite of Gatehouse Awards online courses. These courses are owned by Videotile Learning Ltd, endorsed by Gatehouse Awards Ltd under the GA Quality Endorsement Scheme and sold by ERVAS under licence as an GA Approved UK Centre.

Customer Service

Developing Teamwork

Disciplinary Procedures

Effective Delegation

Equality, Diversity and Discrimination

Introducing GDPR

Leadership Skills